Terms of Service

1. Who these terms are with

Reconditioning HQ is a brand of High Performance Consultants Inc. ("we", "us", "our"), of 42 Rue Square-Sir-George-Étienne-Cartier, App 419, Montreal, Quebec H4C 0C6, Canada. By using reconditioninghq.com, creating an account, or buying anything from us, you agree to these terms. If you do not agree, please do not use the site.

2. Who can buy

You must be at least 18 and able to enter a binding contract. Our programs are built for therapists, coaches and performance professionals, and some assume a working clinical or training background. If a program lists prerequisites, you are responsible for meeting them.

3. Your account

Keep your login details to yourself. You are responsible for everything done through your account. One account is for one person — accounts may not be shared, sold or transferred, and sharing login details is grounds for us closing your account without a refund. Tell us straight away if you think someone else has access.

4. What we sell

• Individual courses, including Ninja Moves of Neuro Reconditioning, bought once and accessible from your dashboard.
• The Instant Access Course Library — a collection of courses available on the terms shown at purchase.
• The Complete Reconditioning Experience — a live cohort program with online mentorship and an in-person event, sold under its own separate service agreement.
• Free resources such as the Free Pain Guide, in exchange for your email address.

Where a program has its own service agreement, that agreement governs the program and takes precedence over these terms if the two conflict.

5. What you may and may not do with our material

When you buy a course, we grant you a personal, non-exclusive, non-transferable licence to access it for your own professional development, for as long as we offer it.

You may use what you learn in your own practice with your own clients. That is the point.

You may not:

• Share, resell, sublicense, rent or give away your access.
• Download, screen-record, copy or redistribute videos, manuals, slides or assessments.
• Reproduce our material in your own courses, workshops, presentations or paid content.
• Teach our frameworks as your own curriculum, or present yourself as certified or endorsed by us unless you have completed a certification that says so.
• Use our material to train, fine-tune or ground any artificial intelligence or machine learning system.
• Remove or obscure any copyright or attribution notice.

6. Who owns what

All course content, video, written material, frameworks, assessments, graphics, logos and the Reconditioning HQ name remain our property or that of our licensors. Nothing in these terms transfers ownership to you.

Anything you post — questions, comments, assignments, community posts — stays yours. By posting it you give us a non-exclusive, royalty-free licence to host and display it as part of running the program. We may use anonymised examples for teaching. We will not use your name, image or testimonial in marketing without asking you first.

7. Prices and payment

• Prices are shown at checkout in the currency stated there and may change at any time, though a change never affects a purchase you have already made.
• You are responsible for any sales tax, VAT, GST/QST or duties that apply where you live.
• If you choose a payment plan, you authorise us to charge each instalment automatically on the agreed dates until the balance is paid.
• If a payment fails, we may retry it and may suspend your access until it clears. Program-specific agreements set out what happens after that.
• Subscriptions renew automatically until you cancel. Cancel before the next renewal date to avoid being charged.

8. Refunds

Each program sets its own refund terms, and those are shown before you buy.

The Complete Reconditioning Experience is covered by its own service agreement, which contains a refund schedule tied to the dates in that agreement. Please read it before you register.

For our other digital products — individual courses, Ninja Moves and the Instant Access Course Library — you may cancel and request a refund within 14 days of purchase, provided you have completed no more than 20% of the course. Because access is immediate, we measure completion from the progress recorded in your account. Beyond 14 days, or beyond 20% completed, the purchase is final.

The Complete Reconditioning Experience Audit is a one-time purchase and is non-refundable and non-transferable, as set out when you register for it.

If something is genuinely wrong — you were charged twice, you cannot get access, the product is not what was described — contact us and we will put it right.

9. Live programs and events

We may need to change the date, format, platform or instructor of a live session, and we will give you as much notice as we can. If we cancel an in-person event outright, we will offer you a place at the next one or a refund of the portion of your fee attributable to that event. We are not responsible for your travel or accommodation costs, so please take out insurance.

Neither party is liable for failure to perform caused by events outside reasonable control, including illness, severe weather, strikes, government restrictions or venue closure.

10. Professional and medical disclaimer

This matters more than anything else on this page.

• Our content is education for professionals. It is not medical advice, diagnosis or treatment, and it does not create a practitioner–patient relationship between us and you, or between us and anyone you treat.
• You remain wholly responsible for your own clinical decisions and for the care of your clients and patients.
• You must practise within your own scope of practice, licensure and local regulation. Nothing we teach expands the scope of what you are legally permitted to do.
• Completing a course does not make you certified, licensed or qualified to perform anything you are not already qualified to perform.
• If you are not a practitioner and you are applying this material to yourself, consult a qualified healthcare professional first — particularly if you have pain, an injury or a medical condition.
• We make no guarantee of any clinical, athletic, professional or financial outcome. Results depend on your own skill, judgement and circumstances. Testimonials describe individual experiences and are not promises.

11. How to behave

In live sessions, community spaces and anywhere else you interact with us or other members: be civil, respect confidentiality, and do not post anything unlawful, harassing, discriminatory or infringing. Do not share identifiable patient information without consent. Do not use our platform to recruit or advertise. We may remove content or close accounts that breach this.

12. Links to other sites

Where we link to a third-party site or recommend a tool, we are not responsible for its content, its products or its privacy practices.

13. Ending the agreement

You can stop using the site at any time and close your account by contacting us. We may suspend or close your account if you breach these terms, share your access, or do not pay. If we close your account for a breach, you are not entitled to a refund. Sections 5, 6, 10, 14, 15 and 16 survive the end of this agreement.

14. No warranties

We work hard to keep the site running and the content accurate, but the site and content are provided "as is". We do not warrant that the site will be uninterrupted or error-free, or that the content is complete, current or fit for any particular purpose. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this may not apply to you.

15. Limit of our liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, lost business or lost data, arising from your use of the site or our content — including any decision you make in your own practice.

Where liability cannot be excluded, our total liability to you is limited to the amount you paid us in the 12 months before the claim arose.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

16. Indemnity

You agree to indemnify us against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of our content, or your professional practice.

17. Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. The courts of the judicial district of Montreal, Quebec have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property wherever necessary. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live.

18. The rest

If any part of these terms is found unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not assign this agreement; we may assign it as part of a sale or reorganisation. These terms, together with any program-specific agreement and our Privacy Policy, are the whole agreement between us.

19. Changes

We may update these terms. The date at the top shows when we last did. If a change is significant we will email account holders, and continuing to use the site after that means you accept the new version.

20. Contact

[email protected], or use our contact form.